Refund policy

HOMACK Return & Refund Policy

At HOMACK, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the conditions below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging when applicable.
• You must provide your order number and reason for the return.

To start a return, contact us at [support email].

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. These exclusions will be indicated on the relevant product page where applicable.

Return Shipping

• Customers are responsible for return shipping costs.